PLATO 3D Mink Eyelashes Service FAQ, PLATO 3D Mink Eyelashes product FAQ

Q
How much is the shipping cost?

A

We can only estimate the shipping cost when we know your order details (item, quantity, packaging), the shipping method (air or sea freight) and the destination port.
Q
May I visit to your factory ?

A

Yes, we are welcome for client visiting factory. Kindly let us know your visiting schedule.
Q
Can sample be free?

A

Yes , We provide free sample 1-3pairs ,but you need pay the shipping fee
Q
Do you provide real mink lashes?

A

No, since our lashes are cruelty free we do not provide real mink lashes.
Q
Do you supply custom packaging and accept OEM?

A

A:Yes,sure.We can make custom packaging for you.You just need to send the logo,and we will make the design,confirm,print and use for your lash orders.
Q
What is the steps to make an order?

A

• Step 1Customers gives us the false eyelashes styles needed and follows this by sending quantities, the label & print art work and other instructions if required• Step 2We will then offer a quote and an indication of lead-time. If accepted by the customer, we will then prepare the pre-production samples for customer review and approval.• Step 3Customer approves and/or gives comments on all of the above. If necessary sampling will continue until customer approval.• Step 4Customer order immediately goes into production and is delivered as agreed according to freight method chosen and lead-time given.
Q
How Long Does It Take for Eyelashes to Grow Back?

A

1 to 2 months
Q
How long is my adhesive bottle good for after opening?

A

If stored properly and for the best retention we recommend to use for about 4-6 weeks after opening.